Register with us - Small Animal

Thank you for choosing to register with us. Please complete and submit the form below. We will process it during our normal working hours.

Please complete if you would like your partner/spouse to discuss your account.
Primary owner
Please complete if you would like your spouse/partner to discuss your account.
e.g.: husband/mother
Your email address
Please complete if you would like your partner/spouse to discuss your account.
Whilst you will be allocated a 'home' surgery, you are free to use any of our branches.
Registered pedigree name, if applicable.
e.g.: cat
e.g.: moggy (short-haired) - please provide brief description
If you do not have the exact date, please provide an approximate age in years and months
If required. e.g.: neutered, can be aggressive etc.
e.g.: PetPlan
This is a 15 digit number.
This enables us to send you automatic vaccination reminders




If you are registering more than one animal, please continue to complete the forms below. If not, please skip to the bottom of this page.
Registered pedigree name, if applicable.
e.g.: cat
e.g.: moggy (short-haired) - please provide brief description
If you do not have the exact date, please provide an approximate age in years and months
If required. e.g.: neutered, can be aggressive etc.
e.g.: PetPlan
This is a 15 digit number
This enables us to send you automatic vaccination reminders





If applicable

Thank you for entrusting the care and attention of your pet to MBG Pets Ltd. This details our Practice Terms and Conditions. Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.

FEES

All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. You will receive a detailed fee note for every consultation, surgical procedure or transaction with us.

 METHODS OF PAYMENT

Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets.

You may settle the account using:

  • CASH
  • CHEQUE with current Banker card
  • CREDIT/DEBIT CARD – Switch, Solo, MasterCard, Visa, Delta
  • BACS – If you wish to pay by BACS please see our Bank Details on your Statement.

ESTIMATES OF TREATMENT COST

We will provide, on request, a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate – often a pet’s illness will not follow a conventional course.

SETTLEMENT TERMS

All accounts should be settled at the time of treatment. Stated fees have been discounted by 15% assuming immediate payment. A statement will be sent at the end of the month if payment is not received. 10% will be reinstated the following month. If payment is still not received, 5% will be reinstated the following month. After due notice, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt: such as production of reports, correspondence, court fees etc. Any cheque returned by our Bank as unpaid, and Credit Card payment not honoured and any Cash tendered that is found to be counterfeit will result in your account being restored to the original sum with further charges added in respect of bank charges and administrative costs together with interest on the principal sum.

INABILITY TO PAY

If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of staff. Please note that instalments or part-payments of any account may ONLY be sanctioned with the express permission of the Accounts Manager, Lynette Smith, or one of the Directors; Ms A Gibbs, Mr P Whiteley, Mr S Odell or Mr O Morrison.

PET HEALTH INSURANCE

MBG Pets Ltd strongly supports the principle of insuring your pet against unexpected illness or accidents. Please be aware that it is your responsibility to settle our account and then reclaim the fees from your Insurance Company. Arrangement for direct claims may be made after discussion with the Practice.

HOUSE VISITS

Whilst we offer house visits, we do not guarantee their availability. We reserve the right to refuse a house visit due to distance, scheduling or staffing constraints, personal safety and/or clinical best practice.

CLINICAL NOTES FROM PREVIOUS VETERINARY PRACTICES

To be able to have your animal fully under our care and provide suitable treatments we require all clinical notes from previous veterinary practices.

OWNERSHIP OF RECORDS

Case records including radiographs and similar documents are the property of, and will be retained by, MBG Pets Ltd. A summary of the history will be passed on request to another veterinary surgeon taking over the case.

OWNERSHIP OF RADIOGRAPHS AND SIMILAR RECORDS

The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph, remains with the practice.

PRESCRIPTION INFORMATION

In accordance with regulations, the following information must be provided to all clients in writing and this document serves to comply with such regulations. Please note that a prescription may be obtained on request from this surgery, a fee will be charged. However, the veterinary surgeon responsible for issuing the prescription may not issue the prescription unless your pet has been examined by a vet at MBG Pets Ltd and is under the care of a vet at MBG Pets Ltd.

The maximum period allowed since the last examination of your pet will vary according to the medication being dispensed and the condition for which the medication is required, at the discretion of the vet issuing the prescription. The maximum period allowed will never be more than 6 months. Only a vet may issue a prescription and if the vet is not present at the surgery when you request a prescription the nurse or receptionist may not issue the prescription, you will have to wait until a vet is on duty to attend to your request. In order to avoid such disappointment, please contact the surgery to request a repeat prescription (at least 24 hours before you come to collect it), so that it is available when you arrive to collect it. You may request to be informed of the price of any medication and the maximum period allowed before the next examination and the cost of such an examination (in order to issue a further prescription) for any medication we prescribe or intend to prescribe for your pet, and this information is freely provided. We are required to list 10 commonly used products by name and price for your information. The list is displayed in the waiting room and will be updated periodically when appropriate.

COMPLAINTS AND STANDARDS

We hope that you never have recourse to complain about the standards of service received from MBG Pets Ltd. However, if you feel that there is something you wish to complain about, please direct your comments in the first instance to the Accounts Manager, Lynette Smith; or Mr Steven Odell (Director).

No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by one of the practice directors. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions in any way.

MacArthur Barstow & Gibbs Privacy Notice

This privacy notice tells you how MacArthur Barstow & Gibbs will collect and process your personal data if you register as a client, purchase our services and products, and use our website.

About Us

MacArthur Barstow & Gibbs is an independent veterinary surgery in Worcestershire. We protect the health and well-being of your pets, horses and farm animals, offering a range of services that include: diagnosing and treating sick and injured animals, advising owners on the right pet care, the best farm care and horse care, we provide a range of care related products for purchase.

Who to contact regarding your personal data

We take your privacy seriously. Our Data Protection Officer looks after data protection and would be happy to answer any of your questions about this privacy notice and how MacArthur Barstow & Gibbs uses your data. They can be contacted directly at  or on 01905 773262.

The personal data we collect and process

There are four main ways we process the personal data you provide. We endeavor to keep this information accurate and up to date, and not keep it longer than is necessary.

  1. To administer your account as a surgery client

In order to provide our service effectively and ensure the best possible care for your pet, we need to collect and process the following personal data when we register you as a client.

Personal data type

How the data is collected

First name, Last name

As part of registering to be a client

Address

As part of registering to be a client

Phone number (normally a mobile)

As part of registering to be a client

Email address

As part of registering to be a client

 

This personal data will be used for the following services and purposes:

  • To administer your account and provide the products and services you have requested from us. For example, invoicing, calling to change an appointment and to keep a record for legal and accounting purposes.
  • To inform you by email of service information about the practice. For example, notification of seasonal opening times or changes to out of hours availability.
  • If you have pet insurance and you wish to make a claim, we will pass on your pet’s clinical history with your name and address to your insurance company to allow them to process your claim.
  • If we take a blood sample from your pet, we send the sample to our supplier and provide your surname and address for identification purposes only.

 If you decide to purchase our healthcare plan and pay by direct debit, you will also need to provide bank account details to set up and confirm your direct debit. We do not retain this information once your direct debit is confirmed.

  1. To send you marketing communications as a surgery client

We send all our clients the following marketing communications:

  • Reminders for pet vaccinations and administering preventative healthcare treatments.
  • News information on animal welfare, like top tips for exercise and health checks you can do yourself.
  • Promotions and the latest related product offers.

Clients find these communications useful in administering care to their pets and to keep up to date with what is going on at the surgery. They are only sent to existing clients who can opt-out at any time.

The personal data that we process for these communications is first name, email address and mobile phone number.

We would like our clients to enjoy these communications, so it is important to note that you can opt-out at any time by:

  • Clicking the ‘Unsubscribe’ link in any marketing communications email.
  • Calling our team at the surgery on 01905 773262 for Droitwich, 01905 453007 for Worcester or 01527 861771 for Wychbold.
  • Dropping into the surgery and speaking to a member of our team.
  1. To share with veterinary related 3rd parties WITH your consent

There will be occasions where we will need to ask for your consent to share your personal data with a 3rd party:

  • If you would like your pet to be referred to a specialist veterinary surgeon, we will provide them with your pet’s clinical history with your name and address to enable them to confirm your referral appointment.
  • Should you wish to move to an alternative veterinary surgery, we will provide your pet’s clinical history with your name and address to your new vets before closing your account.
  • Should you wish to chip your pet (cats and rabbits), we register your name, address and contact number with the chip provider. Note that chipping dogs is a legal requirement and we share your personal data in this case under a legal obligation to do so.
  • Should you wish to purchase a dog tag, we will provide your name for identification and your contact number for engraving to the dog tag provider.

MacArthur Barstow & Gibbs will not pass on your personal data to any third parties without your consent unless the law requires us to do so. We do not provide any personal data to the suppliers of the medicines we administer or the pet care products we sell.

  1. When you use our practice website

When someone visits www.mbgvet.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to the various parts of the website. This information is processed in a way which does not identify anyone.

MacArthur Barstow & Gibbs uses a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to the MacArthur Barstow & Gibbs website.

We provide contact forms on our website and collect users’ personal information to help them complete certain tasks. Each form details the information required and an explanation of what the form is for. For general enquiries, once an enquiry has been dealt with, the data is deleted in line with MacArthur Barstow & Gibbs procedures.

Disclosure of personal data to our service providers

We may pass on your personal data to service providers contracted to MacArthur Barstow & Gibbs in the course of dealing with you. They act as a data processor on our behalf and are obliged under contract to keep your details secure, and only use them to fulfil the services they provide on our behalf. When they no longer need your data to fulfil this service, they dispose of it in line with MacArthur Barstow & Gibbs procedures.

How long do we process your data for?

MacArthur Barstow & Gibbs is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.

In order to comply with our professional liability insurance, we keep and securely store past clients records for seven years. This includes full name, address, email address and telephone number, but excludes bank account details.

We will only process your personal data whilst you are a client. After one year and six months of inactivity we will email or call clients to prompt them to see if they wish to remain as a client. After three years we will write to or call clients again. If there has been no activity for three years and six months, and no response to our enquiries we will close the client’s account and archive the data.

Your rights as a data subject

  • Right of access – you have the right to request a copy of the information that we hold about you.

You can do that by calling Droitwich 01905 773262, Worcester 01905 453007, or Wychbold 01527 861771. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

Please note that you will need to provide proof of identity – a current passport or driving licence.

  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that MacArthur Barstow & Gibbs refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

Complaints

We take the processing of your personal data very seriously and are here to help with any concerns you may have. Please do contact the Data Protection Manager at  or 01905 773262.

If you are still not happy with how your personal data is being processed by MacArthur Barstow & Gibbs or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioner’s Office at https://ico.org.uk/concerns/ or by calling 0303 123 1113.