Prescriptions

Prescriptions may be obtained on request from this surgery. We require at least 24 hours’ notice to authorise and/or dispense your prescription.

A fee will be charged to cover the time, responsibility and professional indemnity costs involved. We will advise you of the cost before issuing a written prescription.

This fee must be paid before we issue a prescription. There is no fee for seeking the authorisation of a prescription.

Only a veterinary surgeon can issue a prescription. They may not issue the prescription unless your pet has been examined by a vet at MacArthur Barstow & Gibbs and is under the care of a vet at MacArthur Barstow & Gibbs.

The maximum period allowed since the last examination of your pet will vary according to the medication being dispensed and the condition for which the medication is required, at the discretion of the vet issuing the prescription. The maximum period allowed will never be more than 6 months.

We do not carry all items in stock and will sometimes need to order your repeat prescription from our wholesalers. We are not responsible for medication delays outside our control.

We do not automatically prepare your repeat prescriptions or products. You must contact us to request them.

Collection is the default delivery method for prescriptions and product orders. By placing a request, you agree to pay for, and collect your items during the opening hours of the branch where you placed your request. You are welcome to place orders at any of our three Pets & Exotics branches.

If you do not collect the products from us, we will attempt to remind you that they are ready to collect. If you fail to collect in a reasonable length of time, determined by the shelf life and expiry date of the product in question, we will return the item to stock.

Except for high value, refrigerated or bulk-quantity items, you may request delivery of your products. There will be a charge for this, to cover our postage and administrative costs. Our standard service is Royal Mail 2^nd Class or similar. We are not responsible for the loss or non-delivery of items sent by post.

For online pharmacy prescriptions, please contact us before placing your order. Once clinical authorisation has been granted by one of our vets, you may place and pay for your order.

Please then supply us with the name of the pharmacy, your order number, and the medication required. We will issue the prescription and send it directly to the pharmacy. This process complies with industry guidance to reduce fraudulent prescriptions.